Last updated: 2026-10-10
contact@hoko-japan.com1. Who we are
JOURIDE provides private transfers, airport transfers and charter booking services within Japan. For privacy inquiries, contact contact@hoko-japan.com.
2. Information we collect
A. Booking and account information
We process personal information only when you choose to make a booking, create an account, pay or contact us, and only the information needed for that action. Not every field is required for every service.
You can book as a guest without creating an account. Contact and trip details are needed to arrange the service, send booking and payment updates, and contact you about pickup. If you book for someone else, provide only information needed for their trip and ensure you are authorised to share it. Do not enter passport numbers, card details or unrelated sensitive information in booking notes.
- Name, email address, and phone or WhatsApp number when provided
- Pickup and drop-off information, hotel name or detailed address
- Service date and time, passenger and luggage counts, and flight number
- Selected extras such as child seats or Meet & Greet
- Booking number, order status, and applicable membership account, points and referral information
B. Payment information
Card payments are processed by Stripe. JOURIDE does not read, receive or store your full card number, CVV or complete card authentication details. We may receive and retain payment status, transaction references, refund status and other information needed to complete and manage an order.
Card details are entered directly in Stripe’s payment form. When you proceed to card payment, a pending-payment booking is saved before payment is completed; opening the form is not proof of payment. Amounts charged and stored are in Japanese yen (JPY); other currencies are estimates for display only. If cash payment is enabled and selected, we record the agreed payment method, amount and collection status without requesting card details.
C. First-party analytics and system reliability data
We do not use Google Analytics, Meta Pixel, cross-site advertising trackers, third-party session recording or heatmaps. Analytics data is written only to JOURIDE's own website database.
- Event name and timestamp
- Page path with query parameters removed and sensitive identifiers masked
- Language, device type and referring domain
- Service type, booking step, vehicle ID and route ID
- Success or failure, error category and a random anonymous session ID
- Names, email addresses, phone numbers, detailed addresses, notes, passwords, login credentials, card numbers, CVVs, Stripe secrets and raw IP addresses are not written to Analytics or System Alerts
D. Technical and security records
To protect the service and diagnose failures, the system may process random correlation IDs, service health and error categories. These identifiers are not generated from your name, email address or phone number. The current booking reference collision check does not use personal information. To prevent abuse, sign-in attempts are logged with a one-way hash of the email address and the network (IP) address, and privacy request submissions with one-way hashes of the email address and network address; privacy request records older than 24 hours are cleaned up when new requests are processed.
3. How we use information
- Create and manage bookings
- Arrange airport transfers, flight-related pickup, vehicles and driver services
- Process payments, refunds and order status
- Provide accounts, points and referral features where applicable
- Respond to customer inquiries and privacy requests
- Prevent duplicate bookings and abuse
- Diagnose website, quote, booking, email and payment failures
- Measure website performance and booking funnels with privacy-friendly first-party analytics
- Meet applicable legal, accounting, dispute-resolution and security obligations
4. Sharing
We share information only where reasonably necessary to provide the service or meet legal obligations.
If you choose to contact us through WhatsApp, LINE or WeChat where available, you leave this website and use that provider’s service. Your messages and account information are handled under that provider’s privacy policy as well as our handling of inquiries we receive. Do not send full card numbers or CVVs through chat.
- Stripe, for payment processing
- Infrastructure providers needed for website hosting, database, storage and email delivery
- Drivers, vehicle operators or transport partners providing the booked service, limited to information needed for that order
- Competent authorities where disclosure is required by law
- We do not sell personal data, sell data to advertisers or conduct cross-site advertising tracking
5. International transfers
JOURIDE serves overseas visitors. Your information may be sent from your country to Japan and may be processed by infrastructure providers in the regions where they operate. Where required by applicable law, we use reasonable contractual, technical and organisational safeguards.
6. Retention
Raw first-party analytics data has a 90-day default retention setting. An administrator may set this period between 7 and 365 days, and cleanup is processed as new analytics events are received. The anonymous analytics session lasts 30 minutes by default.
Booking, transaction, account, accounting, dispute and security records are kept for as long as reasonably needed to provide the service and meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements. When information is no longer needed, it is deleted, anonymised or handled under the system's retention rules.
7. Cookies and local storage
The website may use necessary browser local storage or session storage for language and currency preferences, an anonymous analytics session, referral state, booking drafts and flow state, and technical login or session data. A booking draft may contain contact and trip details you entered. Our analytics does not use advertising cookies or cross-site identifiers. We do not use marketing cookies.
Language selection may also be saved in a cookie. A pending referral in browser storage expires after 60 days and is removed when next checked. You can clear browser storage yourself; doing so may remove your draft, preferences or session. On a shared device, sign out and clear locally saved booking details after use.
8. Booking and payment links
Keep booking-confirmation and payment links private: they contain a reference used to find the booking or resume payment. Share them only with people who need them for your trip. If a submission or payment result is unclear, contact us with the booking number rather than repeatedly submitting or sending card details.
9. Security
We use reasonable technical and organisational measures, including HTTPS, identity and administrator access controls, database access controls, filtering sensitive fields from logs and analytics, not storing full card numbers or CVVs, and system monitoring. No online system can be guaranteed absolutely secure.
10. Your rights
Subject to applicable law, you may contact contact@hoko-japan.com to request access to or correction of your personal information; request deletion where permitted; restrict or object to certain processing where applicable; request a portable copy where applicable; or withdraw consent where processing is based on consent. You may also complain to the data protection authority applicable in your location. You can use the request form on this page; we may need to verify your identity before acting on a request.
Some information may not be deleted immediately where it must be retained for legal, accounting, payment, fraud-prevention or dispute-resolution obligations.
Your privacy request form sends your name, email, request type and message to our support inbox. The request content is handled by email, not stored as a website request record or included in website analytics. Separate hashed identifiers are used for abuse prevention as described above.
11. Children
JOURIDE services may include child passengers, but bookings are generally made by adults. We do not seek information about children that is unrelated to the service. Child-seat requirements are used only to provide the selected service. JOURIDE is not an online service directed at children.
12. Changes to this policy
We may update this page when our practices change. Material changes will be reflected on this page together with an updated date.
13. Contact
Privacy inquiries: contact@hoko-japan.com
Submit a privacy request
Ask us to access, correct or delete the personal information JOURIDE holds about you.
To protect your privacy, we may need to verify your identity before acting on a request.
Some information may not be deleted immediately where it must be retained for legal, accounting, payment, fraud-prevention or dispute-resolution obligations.
This policy describes JOURIDE's current data-handling practices. Specific rights in different jurisdictions are governed by applicable law.