Frequently Asked Questions

Choose your route and date, select a vehicle, add passenger details, then review the price and payment method. A booking number identifies your reservation.

Airport arrivals require a flight number and your hotel name or full drop-off address. Airport departures require a detailed pickup address.

Email booking support with your booking number and updated flight details. Your flight information is used for pickup arrangements; changes require confirmation.

The confirmed order and charge are in Japanese yen (JPY). Other display currencies are approximate references. Available payment methods appear at confirmation.

Available child and infant seats can be selected during booking. The current allowance, limits and any extra fee are shown before confirmation.

When available, select Meet & Greet and enter the name for the sign. Any configured fee appears in your booking breakdown.

Enter your passenger and luggage counts. Check each vehicle’s published capacity; the booking form warns if the entered luggage may not fit.

It is the actual distance with passengers on board from pickup to final drop-off during the service. The driver’s empty garage journeys are excluded. Configured plans list included hours, mileage and extra rates.

Free cancellation up to 24 hours before pickup (full refund). Less than 24 hours before pickup, or no-show: 100% of the fare. If your airline cancels your flight or moves it to another day (airport transfers booked with a flight number), you may choose a free change to your new flight or a full refund, even within 24 hours. To cancel, email booking support with your JR- booking number. Card payments are refunded to the original payment method.